This Web Hosting Agreement (“Agreement” or “Terms of Service”) is between CADEEN, a company registered under the laws of Egypt, and the Customer (individual or entity) who purchases CADEEN’s hosting services and accepts these terms during the order process. The Agreement governs the Customer’s use of CADEEN’s web hosting services.
Last updated: November 27, 2022
Welcome to CADEEN
These Terms of Service govern your use of the CADEEN website and Domain Name Registraions, SSL, Shared Hosting, Cloud Security Hosting, Reseller Hosting, and related services provided by CADEEN. By ordering or using any of our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
Customers agree to:
* Provide accurate account information.
* Maintain strong passwords.
* Keep software and websites updated.
* Secure their hosting accounts against unauthorized access.
* Comply with all applicable laws.
Customers are solely responsible for all content hosted on their accounts.
CADEEN offers a 60-Day Money Back Guarantee on eligible hosting services.
Refund requests must be submitted within sixty (60) days from the original purchase date.
Refunds are available only for eligible hosting services.
The following products and services are non-refundable:
* Domain Name Registrations
* Dedicated Servers
* VPS Servers already Provisioned
* SSL Certificates
* Services suspended due to violations of these Terms
Approved refunds will be issued to the original payment method whenever possible.
Customers may NOT use our services for:
* Copyright infringement
* Illegal downloads
* Pirated software
* Spam or unsolicited email
* Malware distribution
* Phishing
* Botnets
* Hacking attempts
* Unauthorized network scanning
* Fraud
* Identity theft
* Child exploitation material
* Terrorism-related content
* Cryptocurrency scams
* Illegal gambling
* Any activity prohibited by applicable law
CADEEN reserves the right to suspend or terminate services involved in prohibited activities.
Hosting copyrighted movies, music, software, television programs, games, or other protected material without authorization is strictly prohibited.
Accounts involved in copyright infringement may be suspended immediately.
Sending unsolicited bulk email (SPAM) is strictly prohibited.
If spam is detected from an account whether caused by the customer, a compromised password, or a compromised website CADEEN may suspend the affected service immediately to protect the integrity of the network.
Customers are responsible for securing their websites, applications, and passwords.
CADEEN reserves the right to suspend or terminate any service immediately if:
* Fraud is suspected.
* Illegal activities are detected.
* Spam originates from the account.
* Copyright infringement occurs.
* Malware is distributed.
* Network abuse is detected.
* False information is provided during registration.
* Payment disputes or chargebacks occur.
Customers are responsible for maintaining their own backups.
CADEEN may provide backup services as a courtesy but does not guarantee backup availability or recovery in all situations.
All invoices must be paid before their due date.
Failure to pay invoices may result in service suspension or termination.
Payment Review and Payment Holds
In some cases, payments processed through third-party payment providers (such as PayPal or other payment gateways) may be temporarily delayed, reviewed, or placed on hold by the payment provider for security, compliance, or fraud prevention purposes.
Such payment reviews or holds are entirely controlled by the payment provider and are outside the control of CADEEN.
If a payment is placed on hold or under review, CADEEN reserves the right to contact the customer to discuss available options, which may include providing an alternative payment method to ensure uninterrupted service.
CADEEN will make reasonable efforts to notify the customer as soon as practicable if a payment issue may affect the continued provision of services.
Customers are encouraged to cooperate with both CADEEN and the payment provider in resolving any payment-related issues promptly.
CADEEN is not responsible for decisions made by third-party payment providers, including but not limited to payment reviews, account limitations, fund holds, payment declines, account closures, or other actions taken by such providers.
Any disputes relating to payment processing must be resolved directly with the relevant payment provider.
Customers should maintain their own backups.
CADEEN may provide backups as a courtesy but does not guarantee backup availability.
Customer information is handled according to our Privacy Policy.
CADEEN does not sell customer personal information to third parties.
CADEEN shall not be liable for:
* Loss of data
* Business interruption
* Loss of revenue
* Loss of profits
* Indirect or consequential damages
Customers are responsible for maintaining their own backups and securing their websites.
CADEEN reserves the right to update or modify these Terms of Service at any time.
The latest version will always be published on our website.
Continued use of our services after updates constitutes acceptance of the revised Terms.
ContactE-Mail:
sales@cadeen.com
E-Mail:
support@cadeen.com
Website:
https://www.cadeen.com